Today I went to cash them in and added the ones in my car. Anyway last night he got excited so we counted them. Today I went to the bank to cash in all the quarters that I have accumulated over that last 6 months. But rudeness of this manager I never experienced that from any manager in any business.Īna A****** **** * ******* **** ******** ** ***** Nobody seems to know what they are doing. Wasted this Bank has high turn over on tellers and managers. I went that same day like I said and closed out my account. So I was really upset at her attitude I told her I was coming that day to close out my account she said she didn’t care and hung up in my face. ![]() He gets paid weekly while I get paid biweekly. I definitely want to make sure his money is secure. My husband makes way more money then I do. She made promises that she couldn’t deliver. I will close your account and open up a new account. She was like no you been a customer for 5 years. Because when she opened up a new account for me I was threatening at that time to take my business elsewhere. I asked her again why would you tell me this. Then she told me she was going to be the bigger person and not argue with me. She said I didn’t say that and proceeded to argue with me. I said you said I had 2 pay checks for My husband and I to come in. She said I told you to come in with your husband. I said but you said you would add it to my account for two checks. Asked her what happened to my husband’s direct deposit. Well she didn’t get in to close to 1pm so when she got there I called. I said let me call Ana A****** directly to see what happened. Well Friday comes mine post My husband’s didn’t. This was a Friday and I was expecting my direct deposit and my husband’s direct deposit next Friday. I said ok we will get our schedule together by then. She said she would add my husband’s direct deposit to my account for 2 checks but he going to have to come in after that me and him together. I told her we have direct deposits coming in. Since I had a joint account I wanted to know why it couldn’t be opened back up as a joint account. She did go ahead and close my account and opened me a new one. Well I waited 30+ minutes to see manager. I said I’m not willing to take that chance can I see a manager. I said how long that takes she said 10 days. She said don’t worry if somebody use your account we will reimburse you. I assured her that it was fast food no tips involved. Which my husband and I went to lunch at a fast food joint and she said you may have left a tip so we like to wait until the pending items are not pending. She said she couldn’t close my account because I had to 2 pending charges. I told the teller what happened and I wanted my account closed because I didn’t feel safe. Well when I went to the branch they kind of had a nonchalant attitude like so what. Because I could not be comfortable knowing someone could have access to my account. Well over the phone they said that’s all they can do. I have a joint account with direct deposits coming to this account so I didn’t feel safe. So I didn’t see how just canceling checks and cards would help. I felt like my account number and routing number has already been exposed. Well I don’t know about you but that didn’t sound like enough to me. They said they would cancel checks and cards. I called told them my checks and cards were in my wallet. I lost my wallet and I let the bank know immediately. I’m going to do my best to discourage people I know, not to bank with this bank. I used to recommend this bank to coworkers but no more. ![]() Please do not do business with this bank. Well I have been with this bank for 5 years. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.Where do I begin. We will investigate your complaint and will correct any error promptly. Tell us the dollar amount of the suspected error. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us your name and account number (if any). We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. Box 937, Killeen, TX 76540-0937 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. ![]()
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